In January 2017, we launched the new Hapstone V6 knife sharpening system. In mid-February, customers began to receive their orders. Unfortunately, many customers informed us that the sharpener they purchased had defects. After an investigation, we confirmed that the Hapstone V6 Revision 1 had a few serious flaws. We will do our best to correct our mistake and help our customers get the sharpener back to perfect working condition.
5 components of the Hapstone V6 may have a defect: the coupling on the horizontal shaft, the stopper ring, the thickness compensator, the pivot unit, and the pivot rod holder. All affected components share the same defect: the thumb screw or wing nut does not tighten properly. The percentage of affected sharpeners (where at least one component is defective) is approximately 15-20%.
If you have purchased the Hapstone V6 Revision 1, please check the following for potential issues:
We apologize for the inconvenience and regret that there were problems to begin with. We are doing everything possible to assure that this will never happen again in the future.
Hapstone, Gritomatic, and Jende Industries will handle the replacement of all defective components for our customers.
All mentioned components will be redesigned and/or manufactured in a different way.
If you have question, feel free to contact Gritomatic customer support via email email@example.com or Jende Industries customer support via phone 1-323-315-0353. We are ready to help you and answer any questions regarding the technical issues described above.
Courtesy of Mr. Wizard. Please read chart explanation in README.