Shipping

Shipping terms

All orders are shipped from Gritomatic US warehouse (in Cartersville GA) by USPS or UPS. Shipping costs are automatically calculated during checkout. 

Free shipping for US orders $100 and up.

Address change

Please be sure the address you provide during checkout is correct. We will not be able to change the address after your order has been shipped.

International orders & Customs

All international orders may be subject to customs duties or fees. Customers are responsible to pay customs fees, taxes, tariffs, duties or any other such fees that may be incurred. Please familiarize yourself with your country's import laws. Kindly take note that we have no control over any delays due to customs clearance.

The undervaluing of the shipment is impossible. The invoice is included in all orders by default.

We can change shipping company or upgrade shipping terms if it speeds up the delivery.

Tracking

All shipments have a tracking number and can be tracked soon after the order is sent. You can use "Check Order Status" service or the "track" button in your Gritomatic account if you are registered.

Order returned to sender

If your order cannot be delivered due to an incorrect address or is left unclaimed (including failure to clear customs in your country) and returned to us, we will issue a refund after deducting the shipping and return costs.