Shipping - Gritomatic

Shipping

Shipping in the USA

All orders in the USA are handled by Amazon Fulfillment company and shipped by major shipping companies. Shipping terms: 2-4 working days (up to 8 working days to PO box). Shipping cost $5.90. Free shipping for orders $100 and up.

We ship to Alaska, Hawaii, Puerto Rico, and U.S. Protectorates. We offer same shipping cost but slower delivery.

International Shipping

We are no longer able to ship from the USA to international customers. We have most of Gritomatic product in our Russian warehouse, and we can ship from Russia. Unfortunately, we cannot guarantee the availability of all products and fast order processing. Please contact our customer support before checkout.

Shipping terms:

  • Economy shipping is available for parcels up to 2 kg. Economy shipping cost depends on weight: from $9.00 to $29.00. Delivery time 2-6 weeks. Extra time for order handling up to 6 days. Tracking has limitations.
  • EMS shipping for parcels more than 2 kg. Delivery time 1-3 weeks depending on destination. Full tracking.

The undervaluing of the shipment to simplify customs clearance or avoid customs fees is possible. Just let us know your requirements during checkout.

Address change

Please be sure the address you provide during checkout is correct. We will not be able to change the address after your order has been shipped.

Customs

All international orders may be subject to customs duties or fees. Customers are responsible to pay customs fees, taxes, tariffs, duties or any other such fees that may be incurred. Please familiarize yourself with your country's import laws. Kindly take note that we have no control over any delays due to customs clearance.

Tracking

All shipments have a tracking number and can be tracked soon after the order is sent. You can use "Check Order Status" service or the "track" button in your Gritomatic account if you are registered.

Unfortunately, the tracking for economy international shipping is limited. In many cases, the tracking stops working after the border crossing.

Tracking is not available for standard shipping if the order is shipped by Amazon Logistics.

Order returned to sender

If your order cannot be delivered due to an incorrect address or is left unclaimed (including failure to clear customs in your country) and returned to us, we will issue a refund after deducting the shipping and return costs.

Ordering out of stock products

Products marked "Sold out" are out of stock in the USA. However, we can have it in our Russian warehouse. Delivery time from Russia is generally 1-4 weeks depending on your location. Please let us know if you want to order sold out product. We will give you availability, price and shipping options.