All orders are shipped from Gritomatic US warehouse (in Cartersville GA) by USPS or UPS. Shipping costs are automatically calculated during checkout.
Free shipping for US orders $100 and up. PO Boxes may be not eligible for free shipping (because we use UPS for heavy parcels).
Please be sure the address you provide during checkout is correct. We will not be able to change the address after your order has been shipped.
International orders & Customs
All international orders may be subject to customs duties or fees. Customers are responsible to pay customs fees, taxes, tariffs, duties or any other such fees that may be incurred. Please familiarize yourself with your country's import laws. Kindly take note that we have no control over any delays due to customs clearance.
The undervaluing of the shipment is impossible. The invoice is included in all orders by default.
We can change shipping company or upgrade shipping terms if it speeds up the delivery.
Order returned to sender
If your order cannot be delivered due to an incorrect address or is left unclaimed (including failure to clear customs in your country) and returned to us, we will issue a refund after deducting the shipping and return costs.
The tracking indicates that my order was delivered, but nothing arrived.
Sometimes a USPS status can be misleading: the parcel could be in the post office but its status is "delivered" (it can happen when the postman’s work shift ends). First of all, please check whether the delivery address is correct. If it's correct, please recheck your mailbox, check postal notices, and then ask your neighbors. If you cannot locate the parcel, and it's not delivered by the next working day, please visit the postal office or ask your postman.
Can you undervalue prices in customs declaration?
Orders below a certain total amount are customs-duty free. The threshold is very low in many countries. Undervaluing saves money for international customers, and what is more important - their time. Even though we know that, but we cannot undervalue CN22 or CP72 custom declarations - this is against the law in the USA. You can use a US ship forwarder as an option - US parcels do not include a customs declaration and a paper invoice can be removed from the parcel.